Rules for the use of instructor's services:
- Instructor services may be used by any client who has no medical contraindications for skiing, snowboarding.
- Instructor's services are provided only according to the paid individual tariff. Children's lessons: for children 3-5 years old, for children 6-10 years old. Adult lessons for clients over 10 years old.
- The minimum age for snowboard lessons is 8 years old.
- It is obligatory for children under 16 years old to have a helmet for lessons.
- If the age of the child does not correspond to the purchased tariff, the school administrator reserves the right to change the conditions of the service.
- The client is obliged to arrive 5 minutes before the start of the lesson at Shymbulak Ski and Snowboard School.
- Before the lesson the client is obliged to show the school manager the information on the paid reservation (printed or electronic receipt).
- By the beginning of the lesson the client must be fully equipped (equipment, helmet), with a valid skiing pass, wearing suitable clothing.
- If the client is more than 15 minutes late for the lesson, Shymbulak Ski and Snowboard School reserves the right to change the instructor.
- The start and end time of the lesson is indicated in the application form.
Lesson Cancellation:
- A booked lesson can be canceled up to 24 hours before the start of the lesson.
- It is necessary to inform the Resort Information Center (by e-mail info@shymbulak.com or by phone 331 77 77) about the cancellation of the paid reservation.
Rescheduling the class to another date:
- If the client wishes to reschedule the date or time of a booked class, the client must notify the Resort Information Center (via email info@shymbulak.com or telephone 331 77 77) at least 12 hours prior to the start of the class to reschedule the class to another date or time.
Refunds:
- In case the client does not show up for the class, if he/she is late for the entire time of the booked class, the instructor's class fee is subject to a refund of 30%(thirty) percent of the total cost of the service.
By paying the cost of the instructor's services and using the instructor's services directly, the client confirms that he/she is fully familiarized and agrees with these Rules, with the rules of Shymbulak Mountain Resort, has no medical contraindications for alpine skiing, snowboarding, and participates in lessons with the instructor at his/her own risk. When paying for a lesson for a person under 18 years of age, the responsibility for this person lies with the parents or guardians.