Instructor service rules:
- Any client who does not have medical contraindications for skiing or snowboarding can use the instructor's services.
- Instructor services are provided only according to the paid rate - an introductory lesson for children 3-5 years old, a children's lesson for children 6-10 years old, an adult lesson for clients over 10 years old.
- If the child's age does not correspond to the purchased rate, the school administration reserves the right to change the terms of service.
- The client is obliged to arrive 10 minutes before the scheduled time of class at Shymbulak Alpine Ski and Snowboard School.
- Before the lesson, the client is obliged to provide the school administrator with information on the paid reservation (receipt in printed or electronic form).
- The client must come to the lesson fully equipped (equipment, protective helmet), having a valid ski pass, dressed in suitable clothing.
- If a client is late for a lesson for more than 15 minutes, Shymbulak Alpine Ski and Snowboard School reserves the right to change the instructor.
Transferring and canceling classes:
- If the client does not appear or is late for more than 15 minutes, the transfer and cancellation of the paid lesson are not carried out.
Refunds are not available:
- If the client does not show up for class
- If the client is late for class
By paying the cost of the instructor's services and using the instructor's services directly, the client confirms that he is fully familiar with and agrees with these Rules, with the rules of the Shymbulak Mountain Resort, has no medical contraindications for skiing, snowboarding, and participates in classes with an instructor at his own risk. When paying for a lesson for a person under the age of 18, the responsibility for that person lies with the parent or guardian.